Returns and Exchange Policy for Dimenshn.com

 

Thank you for shopping at Dimenshn.com , operated by Way To Heaven/DIMENSHN . We are committed to providing you with high-quality clothing and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a exchange service and if the product is damaged then you get the full refund from our side.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.

1. Returns and Exchanges

1.1 Eligibility We do not accept returns after the final purchase and the product is opened and used. To be eligible for exchange, the following conditions must be met:

• The item must be in its original, unused condition with all tags and labels intact.
• The exchange request must be accompanied by a valid proof of purchase (order number, invoice, or receipt).

1.2 Non-Returnable Items Certain items are non-returnable, including but not limited to:

• Items marked as final sale or clearance
• Items that have been worn, washed, altered, or damaged after delivery
• Undergarments, swimwear, and personal hygiene items (for hygiene reasons)

2. Exchange Process

2.1 Initiating a  Exchange. To initiate a exchange, please follow these steps:

• Contact our customer support team at way2heaven.co@gmail.com within 5 days of receiving your order. Please provide your order details and the reason for your exchange.
• Our customer support team will guide you through the process, provide a exchange authorization, and offer instructions for packaging and shipping.

2.2 Packaging and Shipping Pack the item securely to prevent damage during transit. We recommend using a trackable shipping service to exchange the item. You are responsible for the item until it reaches our facility.

     3.Costs and Fees

3.1 Exchange Shipping does not Costs If you are returning an item due to a defect or an error on our part, we will cover the exchange shipping costs. However, if the exchange is due to a change of mind or other non-defective reasons, you will be responsible for the return and shipping costs.

     4.Contact Us

If you have any questions, concerns, or need assistance with the exchange/return process, please contact our customer support team at: Email: way2heaven@co.gmail.com

Our customer support team is here to assist you and address any inquiries you may have.

     5.Fair Usage and Abuse Prevention

To maintain fairness for all customers, we reserve the right to deny returns or refunds in the following circumstances:

• Excessive returns or suspected abuse of our policy
• Items returned in a condition that prevents resale (e.g., damaged, altered, or without tags)
• Failure to adhere to the return instructions provided

We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. The revised policy will be effective from the date of posting on our Website.